Return Policy
At Oura Wave, we want you to love your purchase! If for any reason you're not completely satisfied with your product, we offer a hassle-free return policy to ensure your shopping experience is as smooth as possible.
Return Eligibility:
- Returns are accepted within 30 days of receiving your order.
- Products must be unused and in their original packaging to be eligible for a return.
- To initiate a return, please contact us at info@ourawaves.com with your order number and reason for return.
- Once your return is approved, you will receive instructions for sending the product back to us.
Refunds:
- After receiving the returned product, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Shipping costs are non-refundable.
Exchanges:
We currently do not offer exchanges. If you would like a different product, please return the original item and place a new order.